Privacy Policy

Introduction

GamaQ Software Solutions Pvt. Ltd. ("GamaQ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gamaqsoft.com and use our healthcare management software services.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Request a product demo or consultation
• Fill out contact forms on our website
• Subscribe to our newsletters or marketing communications
• Register for an account or purchase our software
• Contact our customer support team

This information may include:

• Name and professional title
• Email address and phone number
• Organization/facility name and address
• Facility type and size
• Business requirements and preferences
• Payment and billing information (for software purchases)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited, time spent, and clickstream data
• Referring website/source
• Operating system and device identifiers

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and understand user preferences. You can control cookies through your browser settings, though disabling cookies may limit website functionality.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our software services
• Process your demo requests and respond to inquiries
• Send you product updates, technical notices, and support messages
• Provide customer support and technical assistance
• Process transactions and send billing information
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. Data Sharing and Disclosure

3.1 We May Share Your Information With:

Service Providers: Third-party vendors who assist us with hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to protect your data.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements: When required by law, court order, or government authority, or to protect our rights, property, or safety.

3.2 We Do NOT:

• Sell your personal information to third parties
• Share your data with advertisers without your consent
• Use your data for purposes unrelated to our services

4. Patient Data and Healthcare Compliance

Important Note: GamaQ provides software to healthcare facilities. Any patient health information (PHI) entered into our software by our clients is owned and controlled by those healthcare facilities, not by GamaQ.

For healthcare clients in applicable jurisdictions:

• We act as a Business Associate under applicable healthcare privacy regulations
• We maintain appropriate administrative, physical, and technical safeguards
• We execute Business Associate Agreements (BAAs) as required
• Patient data is encrypted both in transit and at rest
• Access is restricted through role-based permissions

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption using SSL/TLS protocols
• Secure data centers with 99.9% uptime guarantee
• Regular security audits and penetration testing
• Role-based access controls
• Daily automated backups
• Multi-factor authentication for administrative access
• Employee training on data protection practices

While we take reasonable precautions, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you request deletion of your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, contact us at privacy@gamaqsoft.com

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

© 2025 GamaQ Software Solutions Pvt. Ltd. All Rights Reserved.